Shipping Policy

All orders are processed and shipped within 2 business days (Monday–Friday, excluding holidays).

Orders placed after 2:00 PM EST, on weekends, or on holidays will begin processing on the next business day.

During high-volume periods such as prerelease weekends, major TCG releases, or holiday sales, processing times may be slightly extended. If this occurs, we will communicate any significant delays.

Shipping rates are based on the type of product in your order:

• Board Game Products: $14.99 shipping
• All Other Products: $7.99 shipping

Shipping times vary depending on the carrier and shipping method selected at checkout.

Once your order ships, you will receive a confirmation email containing tracking information, if applicable.

Please note:

• Delivery timeframes are estimates and are not guaranteed.
• Unplugged Gaming is not responsible for delays caused by shipping carriers once the package has left our facility.

Customers are responsible for providing accurate shipping information at checkout.

Unplugged Gaming is not responsible for:

• Orders shipped to incorrectly entered addresses
• Packages lost due to incorrect address information
• Packages marked as delivered by the carrier

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee changes once an order has been processed.

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the packaging
• Photos of any damaged items, if applicable

We will work with you to resolve the issue as quickly as possible.

If you select in-store pickup, you will receive a notification when your order is ready.

Please wait for confirmation before coming to the store.